Who we are

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Privacy Policy
[BIRLA DHARAMSHALA]
Effective Date: [22/05/2023]

At [BIRLA DHARAMSHALA], we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or stay with us, use our website, or engage with us through other means.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Address

  • Email address

  • Phone number

  • Government-issued ID or passport number

  • Payment details (e.g., credit/debit card)

  • Date of birth

  • Nationality

b. Booking and Stay Information

  • Reservation details (dates, room type, preferences)

  • Check-in/check-out times

  • Guest preferences and requests

  • Communication history

c. Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data (when using our website)

d. Special Categories of Data (if applicable)

  • Dietary requirements

  • Accessibility needs

  • Health information (e.g., during a pandemic or for wellness services)

2. How We Use Your Information

We use your information to:

  • Process and manage reservations and payments

  • Personalize your stay and enhance guest experience

  • Communicate with you before, during, and after your stay

  • Ensure safety and security on our premises

  • Comply with legal obligations (e.g., local guest registration laws)

  • Improve our services, website, and marketing efforts

  • Send promotional offers (with your consent, where required)

3. Sharing of Information

We may share your information with:

  • Third-party service providers (e.g., payment processors, booking engines, IT service providers)

  • Government authorities where required by law (e.g., police, immigration)

  • Affiliated companies or business partners, only as necessary

  • Legal entities in case of dispute resolution, fraud prevention, or law enforcement requests

We do not sell your personal information to third parties.

4. Data Retention

We retain your information only as long as necessary:

  • To fulfill the purposes outlined in this policy

  • To comply with legal, tax, and accounting obligations

  • To maintain a record of guest preferences (unless you request deletion)

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections

  • Access controls and staff training

  • Regular security audits

However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable data protection laws, such as:

  • Right to access your data

  • Right to correct or update inaccurate information

  • Right to delete your data

  • Right to object to or restrict certain processing

  • Right to data portability

  • Right to withdraw consent (where processing is based on consent)

  • “We collect name, email, phone & booking details solely to process reservations. Data is retained for 6 Months for audit and support. For deletion requests, contact privacy@birdharamshalatrust.site.”

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and usage

  • Personalize content and ads (if applicable)

You can manage cookie preferences through your browser settings or via our cookie banner.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from minors without parental consent.

9. International Data Transfers

If you are located outside [Hotel’s Country], your information may be transferred to and processed in [Hotel’s Country] where our servers and staff are located. We ensure appropriate safeguards are in place for such transfers.

10. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated date. Continued use of our services after changes indicates acceptance of the new policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

[BIRLA DHARAMSHALA]
[24/2 10, Ayodhya Jct Rd, New colony, Sai Nagar, Ayodhya, Uttar Pradesh 224123]
Phone: [+918155911732]
Email: [birladharamshalabooking@gmail.com]
Website: [birladhramshalaayodhya.site]

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